Online Login | Citizens
Citizens
Help

Secure Online Banking Login

June is National Internet Safety Month!

Are your operating system settings for security patches set to update automatically? LEARN MORE on how you can help toward a safer online experience.

The online user ID below does not match our records. Please review your information then try again. If you are still unable to continue, please call our Customer Service Center.

Please enter your Online User ID and Password.

Select the "Remember User ID" box on the Login page if you want to be remembered.

Please note, if the "Remember User ID" check box is not displayed on the Login page, click on the "Login using different Online User ID" link to display it.

DO NOT check this box if you are using a public device that is accessible to others.
Trouble logging in?
We're sorry. That user ID and password does not match our records. Please try again, or do you need Login Assistance?
Cancel

Need Help?

Where can I get login assistance for Online Banking?

  • Simply click on "Trouble logging in?" link. Or, you can click on "View All Help Topics" link, which appears on each screen.

Is Online Banking secure?

  • To make Online Banking secure, Citizens uses the highest level of encryption available today. Encryption is the process by which information is translated into un-interpretable code and then back to recognized information.
    As an added measure, Online Banking gives you the capability to easily verify that you are on the authentic Citizens website and not on a fake site created by fraudsters. Just look for the green bar (or some variation of it) in your browser address. The green bar should remind you that "green is good" and that our website has passed a sophisticated authentication process, letting you know you are good to go.

Should my browser address bar have a "green" indicator when I use Online Banking?

  • Yes. As an added measure, Online Banking gives you the capability to easily verify that you are on the authentic Citizens website and not on a fake site created by fraudsters. Just look for the green bar (or some variation of it) in your browser address. The green bar should remind you that "green is good" and that our website has passed a sophisticated authentication process, letting you know you are good to go.

How do I log into Online Banking if I'm a first-time user?

  • Simply enter your Online User ID and Password and click "LOGIN", then answer your Challenge Question (if presented). In some situations, your Online User ID will be your ATM/Debit Card number and your Password will be the last four digits of your Social Security number followed by "Abcd" (e.g. 1234Abcd). If you haven't already selected an Online User ID, you will be asked to do so.

  • View All Help Topics
  • Haven't signed up for Online Banking? Enroll Now
  • Ways to Contact Us- Opens Ways to Contact Us Dialog

    Contact Us

    General Questions:
    1-800-656-6561 (personal bank accounts)
    Business Questions:
    1-877-229-6428 (online banking support)
    1-800-862-6200 (account information)
    Investment Questions:
    1-800-942-8300 (Citizens Securities, Inc.)

  • Branch & ATM Locator- Opens Branch & ATM Locator Dialog

    Branch & ATM Locator

    Find one of our 1,300 locations near you.

    Submit
  • Give FeedbackFeedback
  • Checking & Savings
  • Checking
  • Savings
  • Money Markets
  • Certificates of Deposit (CDs) ®
  • IRAs
  • Programs & Services
  • Benefits & Features
  • Debit Card
  • Overdraft Choices ®
  • Home Borrowing
  • Mortgages
  • Home Equity Loans
  • Home Equity Lines of Credit
  • Determine My Rate
  • Students
  • Student Loan Options
  • Refinancing Student Loans
  • The Student Loan Process
  • Undergraduate Students & Parents
  • Graduate Students
  • Tools & Information
  • Banking for Students
  • Access My Student Loan
  • Cards
  • Credit Cards
  • Card Agreements
  • Security Features
  • Personal Loans
  • Overview
  • FAQs
  • Resources
  • Order Checks
  • Online & Mobile Banking
  • Customer Service
  • About Us
  • About Citizens
  • In the Community
  • Careers
  • About Our Ads
  • Solutions
  • Personal
  • Investing
  • Small Business
  • Commercial
  • Disclosures
  • Online Terms and Conditions
  • E-Sign Disclosure
  • Account Documents
  • Member FDIC
  • Equal Housing Lender Equal Housing Lender
  • Security, Privacy & Legal

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

*Securities, Insurance Products and Investment Advisory Services offered through Citizens Securities, Inc. ("CSI"). CSI is an SEC registered investment adviser and Member - FINRA and SIPC. One Citizens Bank Way, JCB135, Johnston, RI 02919. CSI is an affiliate of Citizens Bank, N.A.

The investment balances shown in online banking are based on market prices, with up to a fifteen minute delay from the time this webpage was last refreshed. Information relating to accounts not held at CSI is presented as an accommodation and while drawn from sources believed to be reliable is not guaranteed as to accuracy or completeness. Such information should be independently confirmed by the account owner(s).

Information relating to accounts not held or custodied by National Financial Services (NFS) (Assets Held Away), CSI’s clearing broker dealer, was provided to NFS by outside parties and is included for informational purposes only. These positions are not part of your brokerage account carried by NFS and therefore any SIPC account protection afforded your account through NFS does not cover these assets or prices reported. Neither NFS, CSI nor Citizens are responsible for the Assets Held Away information provided and does not guarantee the accuracy or timeliness of the positions or prices reported. Prices shown do not necessarily reflect the actual current market prices. Further information regarding these prices may be obtained by contacting CSI.

The investment products and financial strategies suggested herein are subject to investment risk, including possible loss of principal amount invested. Investment decisions should be based on each individual's goals, time horizon and tolerance for risk.

SpeciFi® is made available through CSI. Portfolio management services are sub-advised by SigFig Wealth Management, LLC ("SigFig"), an SEC registered investment adviser. SigFig is not an affiliate of CSI or Citizens Bank, N.A.

Securities, Insurance Products and Investment Advisory Services are:

  • NOT FDIC INSURED
  • NOT BANK GUARANTEED
  • MAY LOSE VALUE
  • NOT A DEPOSIT
  • NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY
  • Site Map
  • Follow: Facebook Twitter Linkedin Youtube

© Copyright 2022 Citizens Financial Group, Inc. All rights reserved.
Citizens is a brand name of Citizens Bank, N.A. (NMLS ID# 433960).
Citizens corporate headquarters: One Citizens Plaza, Providence, RI 02903

Equal Housing Lender Member FDIC